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Privacy Policy

CroreWin Privacy Policy — Your data is completely safe with us

At CroreWin, your personal information is a trust we take seriously. This policy openly explains what data we collect, why we collect it, and how we keep it secure.

Last Updated: 15 January 2026
Your Data Is Secure
CroreWin Uses Bank-Grade Encryption
256-bit SSL AES Encryption GDPR Compliance 24/7 Monitoring Zero Data Selling
0
Lakh+ Members' Data Protected
0
Data Breach Incidents
0
Years of Secure Service

Our Privacy Our Core Commitment

The six core principles CroreWin follows in data protection

Your data is never sold
CroreWin never sells your personal data to third parties. Your data is used solely to provide you with our services.
Bank-Grade Encryption
CroreWin protects all your data using the same 256-bit SSL encryption that banks rely on.
Limited Data Collection
Only the data that's truly needed is collected — nothing more. CroreWin believes that less data means greater privacy.
You're in control of your data
You can request to view, correct, or delete your data at any time. CroreWin fully respects these rights.
Stored for a defined period
Your data is not kept indefinitely. Once legal requirements are fulfilled, it is deleted after a set period.
Immediate Breach Notification
If a data security risk is identified for any reason, CroreWin is obligated to notify the affected users within 72 hours.
Table of Contents
Related Pages
Terms & Conditions Responsible Gaming
Introduction & Purpose of This Policy
Why This Privacy Policy Exists

When you create an account or use CroreWin, certain information naturally comes to us. This Privacy Policy exists to give you honest answers about what that information is, what we do with it, where we store it, and for how long.

CroreWin believes transparency is the foundation of trust. We never take your data lightly. Every data point has a specific purpose, a defined retention period, and the highest level of protection.

Our Commitment: CroreWin will never sell, rent, or share your data without your permission. This isn't just a promise — it's built into our technical infrastructure.

This policy is built in line with international data protection standards (inspired by GDPR principles). By registering with or continuing to use CroreWin, you are agreeing to this policy.

What data we collect
What Data We Collect and Why

CroreWin only collects information that is genuinely necessary to provide our services. We don't subscribe to the "more data is better" approach.

Data TypeData TypeWhy It's Needed
Identity Information Name, date of birth, national ID number Age Verification & Identity Confirmation
Contact Information Mobile number, email address Account Verification & Support
Financial Information Mobile banking number, transaction history Payment Processing
Gaming Data Betting history, game activity Service Improvement & Responsible Gaming
Device Information IP address, browser information, device ID Security & Fraud Prevention
What we never collect: CroreWin never collects your full bank card number, PIN, password, or biometric data. If anyone asks for this information, it is fraudulent.
How Your Information Is Used
How we use the data we collect

CroreWin uses your information solely for the purposes listed below — it is never used for anything beyond these:

  • Account Management: Creating, managing, and securing your account.
  • Payment Processing: Ensuring secure deposits and withdrawals.
  • Customer Support: Resolving your issues and complaints.
  • Security Assurance: Detecting and preventing fraudulent activity.
  • Legal Obligation: Meeting applicable legal and regulatory requirements.
  • Service Improvement: Analysing your experience to make it better.
  • Promotional Communications: With your consent, we send you offers and updates.
Good to know: If you no longer wish to receive promotional communications, you can unsubscribe at any time through account settings or by contacting support. CroreWin respects that choice.
Data Sharing & Disclosure
Who your data may be shared with and when

CroreWin never sells your data. However, limited information may be shared with specific parties in certain circumstances:

Payment Providers
Only the financial information strictly required to process transactions via bKash, Nagad, or Rocket is shared. These companies maintain their own rigorous security policies.
Game Providers
Game providers such as Evolution and Pragmatic Play receive only the minimum data required to run games — not your full profile.
Legal Authorities
We may be required to disclose information in response to a court order or a lawful request from a government authority. In such cases, CroreWin will endeavour to notify you, where permitted by law.
Analytics Services
Anonymous and aggregated statistics are used to improve the site. This data contains no personally identifiable information.
All third-party agreements include data protection clauses. CroreWin ensures that every partner upholds the same standard of privacy protection.
Data Protection Technologies & Practices
How We Keep Your Data Technically Secure

CroreWin uses world-class technology to protect your data — your information is secured not just by policy, but by technical measures.

256-bit SSL/TLS
All data transfers are encrypted — no one can read them in transit, from your browser to our servers.
AES-256 Storage
All data stored on our servers is encrypted with AES-256 — impossible to read without the access key.
Restricted Staff Access
Only authorized staff can access your data for specific purposes — all access is logged.
24/7 Security Monitoring
An automated monitoring system runs around the clock to instantly detect any unusual activity.
Regular Security Audits: CroreWin regularly conducts penetration testing through independent third-party security experts. Any vulnerabilities discovered are remediated immediately.
Cookies & Tracking Policy
Which Cookies We Use and Why

CroreWin uses cookies to enhance your browsing experience. Cookies are small files stored in your browser.

Essential Cookies
Required for login sessions, security, and core site functionality. The site cannot operate without these.
Mandatory
Analytics Cookies
Used to understand which pages are visited most and how users interact with the site. Data is anonymous and aggregated.
Optional
Preference Cookies
To remember your language, theme, and other settings.
Optional

You can disable optional cookies through your browser settings. However, disabling essential cookies may affect certain features of the site.

Your Data Rights
What you can do and how

CroreWin believes you should have full control over your own data. The following rights apply at all times:

Right to Access
If you'd like to see what information we hold about you, submit a request and we'll provide a full report within 30 days.
Right to Rectification
If any of your information is incorrect, you can have it corrected. Changes can be made immediately via account settings or by contacting support.
Right to Erasure
If you wish to close your account, you may request deletion of your data. Everything will be removed except data we are legally required to retain.
Right to Object to Processing
You may object to marketing communications or certain types of data processing. Contact support and it will take effect within 7 business days.
Right to Data Portability
You can request a copy of your data in a readable format. It will be delivered within 30 days of your request.
To exercise your rights: Email us at support@crorewin.im or reach out via Live Chat. Requests will be processed once your identity has been verified.
Child Protection Policy
Our Commitment to Protecting Minors

CroreWin is strictly for users aged 18 and above. We never knowingly collect or process personal data from minors.

If a user is found to be under 18, their account will be immediately closed and all associated data deleted. Parents or guardians may report a child's account to support@crorewin.im.
Third-Party Links & Services
Liability for External Sites

CroreWin may at times be linked to third-party services such as payment gateways and game providers. These services have their own privacy policies and operate outside CroreWin's control.

CroreWin ensures that all partners operate under strict data protection agreements. We do not work with any partner that does not respect user data.

Data Retention Period
How Long We Retain Your Data

CroreWin does not retain your data beyond what is necessary. The retention periods for each data type are outlined below:

Data TypeRetention PeriodReason
Account InformationFor the duration of active account + 5 yearsLegal Obligations
Transaction Records7 yearsFinancial Regulatory Requirement
Gaming History3 YearsResponsible Gaming Monitoring
Support Conversations2 YearsService Quality Improvement
Marketing PreferencesUntil consent is withdrawnBased on your preferences

Once the retention period expires, data is permanently and securely deleted and cannot be recovered.

Policy Update Process
How you'll be notified of updates

CroreWin may update this Privacy Policy in response to changes in technology or law. In the event of significant changes:

  • At least 7 days prior You will be notified via email or app notification.
  • The "Last Updated" date at the top of this page will be revised accordingly.
  • Continued use of CroreWin from the effective date of the updated policy will be considered as your acceptance.
Keep notifications on: If push notifications are enabled on the CroreWin app, you'll be among the first to know about any changes to our Privacy Policy.
Contact & Data Protection Complaints
For any privacy questions or complaints

Our dedicated Data Privacy Team is ready to handle any questions, concerns, or complaints regarding this Privacy Policy.

Ways to Contact UsDescriptionResponse Time
EmailPrivacy@crorewin.im24–48 Hours
Live ChatMention "Privacy" on the site2–5 minutes
Formal ComplaintWrite to us in detail via email30 Business Days

If you are not satisfied with the resolution of your complaint, you have the right to escalate it to the relevant regulatory authority.

Join with confidence — Your Information Is Safe With Us

Your privacy is our top priority at CroreWin. Register securely and start enjoying world-class entertainment.

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No Data Selling
In Your Control
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